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Conversants » Extending the Conversations at the Department of Justice
divisions. Replicating the success of the ISO (“In Search Of”) e-mails and matter databases across litigating divisions cam make lawyers more successful, and will allow librarians to support and insinuate themselves into these networks to
http://conversants.syr.edu/?p=61 - 100.0kb
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http://www.DavidLankes.org TITLE:
One way to define an agent's success in meeting users' needs is through usage statistics. One could reason that the more used a service, the more successful it is. Libraries have long used the number of patrons "through the door" as a metric of
http://quartz.syr.edu/rdlankes/Publications/Books/Dissertation.pdf - 3,839.9kb
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http://www.DavidLankes.org TITLE:
has already tried, either successfully or unsuccessfully, the digital reference staff can use this as an opportunity for improving instruction on database use. An understanding of the user's experience with other digital reference services may
http://quartz.syr.edu/rdlankes/Publications/Books/Quality.pdf - 2,759.5kb
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Virtual Dave…Real Blog » Blog Archive » Bullet Point: ...
My Latest Tweets
Success is continuing to fail until you don't - Craig Ferguson # 2010/01/18 Going to do midwinter booth duty in Syracuse u booth at midwinter # 2010/01/16 @snicholson there? # 2010/01/15 RT @Jill_HW : RT
http://quartz.syr.edu/rdlankes/blog/?p=646 - 35.1kb
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Untitled document
cool place in the recession. Success, right? Keep doing what we're doing and Success will bring them in. But what happens when the recession ends and people can afford Amazon, and the like? If we continue to be the cheap resource place, and don't
http://quartz.syr.edu/rdlankes/Presentations/2009/LansingNotes.html - 12.6kb
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The Answer
Centers for this reason: The success of information services is often evaluated by their use; the more questions the more successful the Center. Yet answering digital reference questions is labor intensive, and for that reason, many Centers are not
http://quartz.syr.edu/rdlankes/Publications/Others/EdCenters.pdf - 1,136.7kb
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http://www.DavidLankes.org TITLE:
Little, J. (Ed.), Building a Successful Customer-service Culture: A guide for Library and Information Managers. Library Association Publishing: London, UK. KEYWORDS: Virtual reference, customer service, libraries Virtual Service For Building a
http://quartz.syr.edu/rdlankes/Publications/Chapters/VirtServ.pdf - 416.5kb
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http://www.DavidLankes.org TITLE: Cost,
Effectiveness Index Based on Success, Helpfulness, Accessibility and Time/Cost. Method Three: Cost (time taken) per Successful Question. Method Four: A Cost Benefit Formula. (p. 17-35) These formulas were tested in academic libraries in a project
http://quartz.syr.edu/rdlankes/Publications/Journals/LibraryTrends.pdf - 1,129.5kb
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http://www.DavidLankes.org TITLE: The
the crucial factor in the success of the nonvirtual library? The people who work there and serve the user! What do libraries emphasize on their Web sites? Resources, collections, facts with no human guidance or presence! On many library Web
http://quartz.syr.edu/rdlankes/Publications/Proceedings/DigRefWP.pdf - 414.5kb
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Emerald FullText Article : Credibility on the internet: shifting from autho...
fundamental to the long-term success of self-sufficiency, and by implication, the success of digital media.
While the reality of information self-sufficiency may seem obvious in a world where so many parts of modern life are either online (e.g.
http://www.emeraldinsight.com/Insight/ViewContentServlet?contentType=Article&Filename=Published/EmeraldFullTextArticle/Articles/2780640502.html - 122.0kb
